Privacy Policy – Monroe London

Last Updated: September 10, 2026

At Monroe London, we take your privacy seriously. We are committed to protecting your personal information and ensuring transparency regarding how your data is collected, used, stored, and shared.

This Privacy Policy explains how Monroe London ("we", "us", or "our") handles personal information when you visit our website, https://monroeslondon.com, make a purchase, or interact with our services.

1. Information We Collect

When you visit our website or place an order, we may collect the following categories of personal information:

Personal Information

• Full name

• Email address

• Telephone number

• Billing and shipping addresses

• Account information, if applicable

Order and Payment Information

• Products purchased

• Order history and transaction details

• Payment method and payment status

• Refund and return information

Payment transactions are processed through secure third-party payment providers. We do not directly store your complete payment card details.

Technical and Browsing Information

• IP address

• Browser type and device information

• Pages visited and interactions with our website

• Cookies and similar tracking technologies

• Shopping cart activity

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling customer orders

• Arranging shipping and delivery

• Providing order confirmations and tracking updates

• Handling customer support inquiries

• Processing eligible returns and refunds

• Preventing fraudulent transactions and unauthorized activity

• Maintaining and improving website functionality

• Complying with legal and regulatory obligations

• Sending promotional communications where permitted by law

We do not sell customer contact information to third-party data brokers.

3. Legal Basis for Processing

Where the UK General Data Protection Regulation (UK GDPR) applies, we process personal information on the following legal bases:

Contractual Necessity: To process payments, fulfill orders, arrange deliveries, and provide services requested by customers.

Legal Obligations: To comply with accounting, taxation, consumer protection, and other applicable legal requirements.

Legitimate Interests: To provide customer support, maintain website security, prevent fraud, and improve our business operations, provided these interests do not override your rights.

Consent: Where required, for non-essential cookies, advertising technologies, and certain marketing communications.

You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

4. Sharing Your Information

We may share relevant personal information with trusted service providers where necessary to operate our business.

These may include:

• Shopify: Our e-commerce platform and store infrastructure provider.

• Payment Providers: For secure payment processing, transaction verification, and refunds.

• Shipping and Logistics Partners: For order fulfillment, delivery, and tracking.

• Customer Support Providers: To respond to inquiries and manage customer requests.

• Analytics and Advertising Partners: Such as TikTok and Meta, where applicable and subject to required privacy choices.

• Fraud Prevention Providers: To identify suspicious transactions and protect customers and our business.

We only share personal information where there is an appropriate purpose and lawful basis.

We may also disclose personal information where required by law or in connection with legal claims, regulatory requests, or fraud investigations.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support essential website functions, understand customer preferences, analyze website performance, and provide relevant advertising.

These technologies may include:

• Essential shopping cart and checkout cookies

• Website performance and analytics cookies

• Advertising and conversion tracking technologies

• Customer preference and functionality cookies

Where required by applicable law, we will request your consent before placing non-essential cookies or activating equivalent tracking technologies.

You can manage your cookie preferences through our website's available privacy controls or your browser settings.

6. Marketing Communications

If you subscribe to our marketing communications, or where otherwise legally permitted, we may contact you regarding:

• New product releases

• Special promotions

• Exclusive discounts

• Store announcements

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our messages or by contacting customer support.

Unsubscribing from marketing will not prevent essential transactional communications relating to your orders.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy.

Certain information, including transaction and accounting records, may be retained for longer periods where required by law.

Customer service records, order information, and fraud prevention information may also be retained where necessary to address disputes, protect legal rights, and comply with applicable obligations.

When personal information is no longer required, we will delete or anonymize it securely, subject to applicable legal requirements.

8. International Data Transfers

As an online retailer, we may use service providers located outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that transfers comply with applicable data protection legislation.

These steps may include reliance on applicable adequacy regulations or approved contractual safeguards.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, and loss.

Our website operates through Shopify, which provides security features designed to protect customer transactions.

However, no internet-based system can guarantee absolute security.

10. Your Privacy Rights

Under applicable UK data protection legislation, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information in certain circumstances.

• Request restriction of certain processing activities.

• Object to processing based on legitimate interests.

• Request data portability where applicable.

• Withdraw consent where processing relies on consent.

• Exercise applicable rights concerning automated decision-making.

To exercise your rights, please contact us using the details provided below.

We will respond within the timeframe required by applicable law, generally within one month of receiving a valid request.

You may also raise concerns with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

11. Children's Privacy

Our website is not specifically directed toward children.

We do not knowingly collect children's personal information in violation of applicable law.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate action.

12. Third-Party Websites

Our website may contain links to external websites or services that are not controlled by Monroe London.

We are not responsible for the privacy practices of these third parties.

We encourage customers to review their respective privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations, legal obligations, or data processing practices.

The latest version will be published on our website with an updated revision date.

Where legally required, we will provide additional notice of material changes.

14. Contact Information

For questions about this Privacy Policy or requests relating to your personal information, please contact:

Monroe London

Website: https://monroeslondon.com

Email: [Insert customer support/privacy email]

Legal business name: [Insert registered business name]

Business address: [Insert registered business postal address]

Data protection representative (if legally required): [Insert representative contact details]

We are committed to respecting your privacy and handling your personal information responsibly.

Monroe London – Customer Support