Return & Refund Policy – Monroe London

Last Updated: September 10, 2026

At Monroe London, customer satisfaction is important to us. We encourage all customers to carefully review product descriptions, sizing information, and our policies before placing an order.

1. Returns & Eligibility

Customers may request a return within 14 days of receiving their order, in accordance with applicable UK consumer protection regulations.

Once a return has been requested, customers have a further 14 days to send the item back.

Returned items should be securely packaged and handled with reasonable care. Customers may inspect and try on clothing as they would in a physical retail store.

Items showing signs of wear or damage beyond what is necessary to inspect them may be subject to a proportionate reduction in refund value where permitted by law.

2. Sale & Promotional Items

All purchases made during promotional events, seasonal sales, clearance campaigns, or using discount codes are subject to the following conditions:

• Sale items are not eligible for voluntary returns or refunds outside statutory consumer rights.

• Promotional discounts cannot be reinstated or transferred to future purchases.

• Any applicable statutory cancellation rights remain unaffected, including the 14-day cancellation period for eligible online purchases.

• Faulty, damaged, or incorrectly described products remain covered by applicable consumer protection laws.

3. Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind returns.

Our arranged return shipping service costs £20 per return shipment, where this reflects the applicable direct return shipping cost.

Customers may alternatively arrange their own return delivery using a suitable tracked postal service at their own expense.

Return shipping charges are non-refundable unless required by applicable law.

Where an item is faulty, damaged upon arrival, or incorrectly supplied, Monroe London will cover reasonable return shipping costs as required by law.

4. Refund Process

Once a return has been received or sufficient evidence of return shipment has been provided, we will review the request and process any refund due within the applicable legal timeframe.

Approved refunds will be issued to the original payment method.

Refunds will include the original standard delivery charge where required by UK cancellation regulations. Additional premium delivery charges are not necessarily refundable.

No administrative or restocking fees will be deducted from statutory cancellation refunds.

5. Order Cancellations

Customers wishing to cancel an order should contact our customer support team as soon as possible.

Orders that have not yet been dispatched may be eligible for cancellation.

If an order has already been dispatched, customers may exercise their applicable cancellation and return rights.

6. Damaged, Defective or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact our customer support team with your order number, a description of the issue, and photographs where helpful.

We will investigate and provide an appropriate resolution in accordance with applicable consumer rights, which may include repair, replacement, or refund.

7. Missing or Delayed Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will investigate the shipment with the relevant carrier and keep you informed of the outcome.

Missing or delayed deliveries will be handled in accordance with applicable UK consumer law.

8. How to Request a Return

To initiate a return, please contact Monroe London customer support through the contact information provided on our website.

Include your order number and the item you wish to return.

Our team will provide return instructions and the applicable return address.

Please do not send items to an address without first confirming the appropriate return destination.

9. Contact Us

For questions regarding returns, refunds, exchanges, or cancellations, please contact our customer support team using the contact information available on our website.

Monroe London – Customer Support

Thank you for shopping with Monroe London.