Terms of Service – Monroe London

Last Updated: September 10, 2026

Welcome to Monroe London.

These Terms of Service ("Terms") govern your use of our website, purchases made through our online store, and interactions with our services.

By accessing our website or placing an order, you agree to these Terms, subject to your statutory rights under applicable UK consumer protection laws.

Please read these Terms carefully before making a purchase.

1. General Information

This website is operated by Monroe London ("we", "us", or "our").

We offer clothing, fashion accessories, and related products through our online store.

We reserve the right to update our product range, prices, promotions, and website content at any time, without affecting orders already accepted.

2. Eligibility and Website Use

By using our website, you agree to:

• Provide accurate and complete information when placing orders.

• Use the website only for lawful purposes.

• Refrain from fraudulent transactions or misuse of our services.

• Avoid interfering with the website's security or functionality.

We reserve the right to restrict access to our services where there are reasonable grounds to suspect unlawful or fraudulent activity.

3. Orders and Acceptance

When placing an order, customers must provide accurate billing, contact, and delivery information.

After checkout, customers will receive an order acknowledgment confirming that their order request has been received.

An order becomes accepted when we issue an order acceptance or dispatch confirmation.

We may refuse or cancel orders for legitimate reasons, including suspected fraud, payment verification failures, pricing errors, or product unavailability.

If we cancel an order after payment has been collected, any amount due will be refunded through the original payment method.

4. Pricing and Payments

All prices are displayed in British Pounds Sterling (GBP), unless otherwise indicated.

The total amount payable, including any applicable delivery charges, will be displayed before the purchase is completed.

Payments are securely processed through authorized third-party payment providers.

We reserve the right to verify transactions where necessary to prevent fraud and protect our customers.

5. Order Processing and Shipping

Orders are generally processed within 1–3 business days after payment confirmation.

For deliveries within the United Kingdom:

• Processing Time: Maximum 3 business days.

• Shipping Time: Up to 10 business days after dispatch.

• Total Estimated Delivery Time: Up to 13 business days.

Business days exclude weekends and public holidays.

Delivery times may be affected by carrier disruptions, customs procedures, severe weather, or other unforeseen circumstances.

Customers will receive tracking information when available.

If delivery is delayed, customers may exercise their rights under applicable consumer legislation.

Unless a different delivery period has been agreed, goods must generally be delivered within 30 days of the contract being formed.

6. Returns and Refunds

Customers have the right to cancel most online clothing purchases within 14 days of receiving their goods, subject to applicable statutory exceptions.

Following notification of cancellation, customers generally have a further 14 days to return the products.

Items should be returned with reasonable care. Refund deductions for diminished value may apply where legally permitted.

Return Shipping Costs

Customers are responsible for the direct cost of return shipping for change-of-mind returns where properly disclosed before purchase.

Our arranged return shipping service costs £20 per return shipment, provided this reflects the applicable direct shipping cost.

Customers may instead arrange their own suitable tracked return shipping service.

Sale and Promotional Items

Sale, promotional, and discounted items are not eligible for additional voluntary returns outside statutory rights.

This restriction does not affect applicable legal cancellation rights or remedies for faulty, damaged, or misdescribed goods.

Approved refunds are processed in accordance with applicable UK consumer protection law.

For further details, please refer to our Return & Refund Policy.

7. Order Cancellations

Customers wishing to cancel an order should contact our customer support team as soon as possible.

We will review cancellation requests in accordance with the order's processing status and applicable consumer rights.

If an order has already been dispatched, customers may still exercise their applicable statutory cancellation rights.

8. Chargebacks and Payment Disputes

Monroe London takes payment security and transaction integrity seriously.

If customers experience an issue with an order, we encourage them to contact our customer support team so that we can investigate and attempt to resolve the matter promptly.

Customers retain the right to contact their payment provider or financial institution and raise a legitimate payment dispute.

However, knowingly submitting false information in connection with a payment dispute may constitute fraudulent conduct.

Where a transaction is disputed, we may provide relevant information to payment providers, financial institutions, and dispute resolution bodies, including:

• Order confirmations and transaction timestamps.

• Payment and verification records.

• Applicable shipping and refund policies.

• Customer communications.

• Fulfillment and tracking information.

• Delivery confirmations, where available.

We reserve the right to contest claims that we reasonably believe are inaccurate or unsupported.

Nothing in these Terms limits a customer's lawful rights to seek a chargeback, refund, or other statutory remedy.

9. Product Information

We make reasonable efforts to display product descriptions, measurements, colours, and photographs accurately.

However, minor colour variations may occur due to differences in screen settings and display technologies.

Customers are encouraged to review sizing information before purchasing.

Nothing in this section excludes liability for goods that fail to match their description or meet applicable statutory quality requirements.

10. Promotions and Discounts

Promotional offers, discount codes, and special pricing may be subject to additional conditions disclosed when the promotion is offered.

Discounts cannot necessarily be combined unless expressly stated.

We reserve the right to withdraw or modify promotions prospectively.

Promotional terms do not override statutory consumer rights.

11. Intellectual Property

All original website content, including branding, logos, product photography, graphics, and written materials, belongs to Monroe London or its respective rights holders.

Unauthorized reproduction, distribution, or commercial use of protected content is prohibited without the relevant rights holder's permission.

12. Third-Party Services

Our website is hosted through Shopify and may integrate payment providers, shipping carriers, analytics services, and other third-party technologies.

Certain services may be subject to additional third-party terms and privacy policies.

We remain responsible for our contractual obligations to customers to the extent required by applicable law.

13. Limitation of Liability

To the extent permitted by law, Monroe London will not be liable for losses that were not reasonably foreseeable when the contract was formed.

We do not exclude or restrict liability where doing so would be unlawful, including liability for fraud, death or personal injury caused by negligence, or customers' mandatory statutory consumer rights.

14. Privacy and Data Protection

We collect and process personal information in accordance with our Privacy Policy and applicable data protection legislation, including the UK GDPR where applicable.

For more information about how personal data is collected, used, and protected, please review our Privacy Policy.

15. Changes to These Terms

We may update these Terms periodically to reflect changes in our business operations, services, or legal obligations.

Changes will be published on our website with an updated revision date.

Any changes will not retrospectively remove contractual or statutory rights relating to previously accepted orders.

16. Governing Law

These Terms are governed by applicable law, subject to the mandatory consumer protections and jurisdictional rights available to customers in their country of residence.

For customers residing in the United Kingdom, nothing in these Terms removes protections provided by applicable UK consumer law.

17. Contact Information

For questions regarding orders, deliveries, returns, payment disputes, or these Terms, please contact us:

Monroe London

Website: https://monroeslondon.com

Email: [Insert customer support email]

Legal Business Name: [Insert registered company name]

Registered Business Address: [Insert business postal address]

Company Registration Number: [Insert if applicable]

Monroe London – Customer Support

Thank you for shopping with Monroe London.